Frequently Asked Questions

We do not refund in case of wrong purchase. Therefore, be careful when buying a ticket, so that you are sure that you buy for the correct date, time and quantity. If you don't get to attend the event, we encourage you to give/sell the ticket on to someone who can use it.

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Yes, we have companion scheme. Anyone with a companion certificate can get a free companion ticket to events held here. You can get a companion ticket by sending an email to post@sentralen.no.

Unless otherwise specified in the event text, or in the ticket purchase process, the age limit for children's tickets is 0 - 16 years.

Please check that your ticket matches your order. The information about the event is provided by the organizer. If you have any questions regarding the event, please contact the organizer directly.

Are you wondering where to find organizer information? Go to our event program. Find the relevant event and click "Read more." This will take you to the event page. At the bottom of the event description, you will find organizer details and a link to their website.

All events.

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Gift cards can be used to purchase tickets either online or physically at the door before an event. You must have your gift card number and PIN code ready to use the gift card.

When making purchases online, fill in the gift card number and code, then press the “Redeem” button. If you purchase for less than the value of the gift card, the remaining amount can be used at a later date. If the value of the gift card is less than the purchase price, you must pay the rest by card or Vipps.

Gift cards can only be used for tickets, and not other items at Sentralen. Purchased gift cards are non-refundable, nor any residual value.

Need any help with gift cards? Get in touch at post@sentralen.no, and mark the email with “gift card”.

You can buy tickets at any time in our reception, or at the door before the event (unless the event is sold out). Please contact the reception or one of our event hosts to purchase tickets. You can also buy tickets online until the event starts.

You can find information about the venue for your event, several places.

• On your ticket
• At the screen in the reception
• In the event program
• On the event page in the event program

Event program

You are allowed to take photos with your phone without flash at event, unless otherwise stated on your ticket. If you want to take photos with a professional camera, you can contact the event organiser. You will find a link to the event organisers web page or Facebook page in the event program.

First, add the ticket you are going to buy in the shopping cart, and then fill in the discount code during step 2 of the purchase process. Remember to distinguish between upper and lower case letters, and include spaces, numbers, and other symbols.

Some events at Sentralen have an 18-year age limit. This is stated in the event text of the program.

Yes, you can transfer the ticket to another person, unless it is clear on the website and/or ticket that the ticket is personal. You cannot resell your tickets for commercial purposes. Tickets may also not be offered in competitions or in connection with offers of any other product or service without the written permission of Tixly and/or Sentralen, or the organizer. If this provision is violated, Tixly has the right to cancel the ticket. It is your responsibility as a ticket buyer to ensure that you have forwarded the ticket (s). If the person you gave your ticket(s) to loses them, it is your responsibility as the purchaser to replace them.

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We do not refund the purchase of a ticket, unless the event has been cancelled. If you have any questions please get in touch at post@sentralen.no. NOTE: Ticket fee is non-refundable.

We do not refund your ticket  if you are unable to attend the event. This also applies in case of illness.

If an event is rescheduled, the original ticket (s) will apply to the new date (unless otherwise advised). If the new time is not suitable, you will be given the opportunity to refund your tickets. NOTE: Ticket fee is non-refundable.

You are responsible for checking whether the event will be carried out as planned or not. An event is considered cancelled if the event does not take place at all. Changes in repertoire, changed date, partially performed arrangement do not constitute a cancelled event. In case of cancellation, you will be contacted on email with refund instructions. If you have any questions about cancelled or rescheduled events, please contact us at post@sentralen.no.

Tickets can be purchased via program calendar on our website, or at the reception during Sentralen's opening hours.

You can connect to wireless network/WiFi by usingthis network and password:

Network: SentralenGuest

Password: Sentralen2019

We have collected all the information about accessibility and universal design on a separate page.

Accessibility at the Sentralen.

Yes, you can bring your dog into Sentralen, but not in the dining areas: top level on the roof terrace, in the cafe and in the restaurant. Keep your dog on a leash and be considerate of others. If you want to bring your dog to an event, ask the organizer for permission.

Service dogs are always welcome at Sentralen, even in dining areas.

Yes, there is bike parking outside Sentralen in Øvre Slottsgate.

There is a separate tablet at the reception, where you can easily order a taxi from Oslo Taxi on your own.

Yes, you can sit at Sentralen and work or study. On the third floor you will find Gullhallen, where there are desks, tables and power outlets. It is also possible to sit in Vinterhagen when there are no events there. We have free wireless internet throughout Sentralen.

Network name: Sentralen Guest

Password: Sentralen2019

Gullhallen

Some events have a staffed cloakroom in the basement. Other events have wardrobe racks placed in the hall, where you can hang your things at your own risk.

There is free wireless internet throughout the building.

Network Name: Sentralen Guest

Password: Sentralen2019

You cannot bring your own food and drinks to events.

Strollers are warmly welcome at Sentralen, but be careful not to block emergency exits and access to others. Feel free to ask us if we know a good place to place the stroller and we will help you!

The reception is usually open Monday to Friday from 08:00 - 16:00. If you need help outside this time, you can call the telephone number provided at the reception.

‍Opening hours at Sentralen

Sentralen is usually open every day from 08:00 - 22:00. ‍

Opening hours.

Sentralen is located in Øvre Slottsgate 3. There are no parking spaces connected to Sentralen, and we recommend that you use public transport.

Tram: The nearest tram stop is Øvre Slottsgate (trams 11, 12, 13).
Bus: The nearest bus stop is Kvadraturen/Wessels plass (30, 31, 32, 54, 70, 81).
Metro: The nearest metro station is Stortinget. All metros stop at Stortinget.
Car: Nearest parking garages are Palèet and Bankplass, if arrival by car is required. There is no street parking around Sentralen.

Get in touch at post@sentralen.no with information about what, where and when you have forgotten something. We will help you find your things again. Forgotten items not retrieved within 30 days will be discarded.

Sentralen is universally designed, and all premises at the Sentralen are wheelchair accessible - with lift access, wide doors and HC toilets attached to all floors. Please contact the host if you need assistance.

There is both a restaurant, a café an aroof top terrace at Sentralen.

Some venues have adjoining bars, which may be open during certain events.

Restaurant Htichhiker

Sentralen Cafe

The roof top terrace at Sentralen