Frequently Asked Questions

You can connect to Wi-Fi using this network and password:

Network: SentralenGuest

Password: Sentralen2019

Yes, you get reduced price when you book a meeting room for a meeting that starts after 17:00, or takes place during the weekend.

Yes, you can rent meeting rooms by the hour or by the day. You decide for yourself how long you want to rent the meeting room.

If you rent a meeting room for a meeting that starts after 17:00 on a weekday, or a meeting room during the weekend, you pay a reduced price.

Yes, we send an invoice for renting meeting rooms to private individuals. We need your name, address, email address and phone number to send the invoice.

Yes, you can pay for the rental of the meeting room by credit or debit card. Please let us know that you would like to pay by card when booking the room. We need your name, address, email address and phone number.

You have access to the room from the time you booked the room and not before. If you need to set up the room, or prepare before the meeting, you will need to extend your meeting room booking.

Yes, there is free wireless internet throughout the building.

Internet: Sentralen Guest
Password: Sentralen2019

A combined whiteboard/flipchart with markers is standard in all meeting rooms. If you want a larger whiteboard, please let us know at the time of booking.

There are transitions from HDMI cable to other inputs on PC/Mac in all meeting rooms. The sound and video board from PolyCom uses a USB-C cable.

Yes, all our meeting rooms have equipment for video conferencing/microphone and camera. The equipment is a combined sound and picture board with microphone and camera that you connect to your computer with a USB-C cable.

Yes, you can, but only with masking tape that does not damage the walls. Contact the reception or event hosts for help finding the right tape.

If you have pre-ordered one of our meeting packages, it will be ready in the meeting room at the agreed time. Meeting packages are available for groups of five or more and can be arranged when booking your meeting room. Alternatively, you can purchase items from the café upon arrival and bring them to the meeting room.

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No, it is not allowed to bring catering from external companies. You can buy meeting packages that include catering, or buy items in Sentralen Cafe and bring to your meeting room.

All meeting rooms are locked until you have registered your arrival. Please check in at the reception when you arrive so we can unlock the room and show you the way to your meeting room.

A detailed run sheet or event schedule is essential for your event to run as smoothly as possible.

It should contain

• Your arrival (also called get-in)
• Your departure (also called get-out)
• Guest arrival/when doors open
• When you plan to set-up and prepare
• When you plan to tidy and clean
• Any opening hours for the bar
• Other relevant times: speeches, entertainment or pauses

You send the run sheet or event schedule to your producer, send it either as an excel or as pdf file.

Yes, you can get a separate wireless network for your event.

Then you yourself choose what the network will be called, and the password of the event.

We must be notified 48 hours before the event starts that you would like a network of your own.

You can notify the manufacturer for the arrangement.

Yes, there is a good chance that there are other events or bookings at Sentralen at the same time as your event. Audience areas are open and accessible to all, and other tenants can also arrange something the same day.

As a rule, there is activity in almost all premises and all floors of Sentralen every day.

If something special happens, we will try to inform you about it.

The vast majority of our audience events are published in our program. There you can get an overview of other events on the same day.

All Events.

It is possible to deliver something in advance or pick it up afterwards, but this must be arranged in advance.

You can arrange this with your producer.

You can connect to wireless network/WiFi using this network and password:

Network: SentralenGuest

Password: Sentralen2019

No, you will not be given a key card to the venue you have rented. When you arrive: let us know at reception and we will unlock the venue for you. If you want us to lock the room during the rental period, you can let the host know.

No, the event host does not inform your guests or audience about this. However, the host gives you the information so that you can pass it on.

You are responsible for taking care of your guests or your audience. If there are hosts at the reception and they are asked by guests where to go,  they will help out. The host also creates posters with information about the location of your event. If you want, you can book dedicated hosting from us, which accommodates your guests.

Here's how you can make your event visible to us on the day of the event:

• Hang posters on poster wall just inside main entrance.
• Placing rollups inside or outside
• Placing beach flags inside or outside
• Placing a poster in a poster box that you borrow from us
• Hang posters on the walls at the event space you rented with masking tape

If you want to hang something on the walls, use masking tape. You can't use any other tape to hang anything up on the wall.

In general, you can not hang anything in the ceiling of our premises, unless it is of a material that is not flammable, or is sprayed with flame retardant. Usually, you need to hire a lighting technician to hang something in the ceiling, since you have to use the light rig.

If you want to use a smoke machine during the event, it must be arranged in advance. In most cases, this leads to additional staffing costs.

No, it is not allowed to use glitter, confetti etc. during the event.

You have to promote your event yourself

We expect you to make an active effort to promote your event. It involves, for example, creating a Facebook event and adding Sentralen as a co-organizer, as well as sharing and promoting the event in relevant channels.

We contribute to the promotion of events at Sentralen

We contribute to the promotion of all audience events submitted via the programme or ticket form on our website.

The event will be featured in our online programme with its own dedicated page, displayed on screens at Sentralen as the date approaches, included in our weekly newsletter, and may also be promoted through our social media channels. The event can also appear in external calendars such as Visit Oslo, Broadcast and Aktiv i Oslo. We keyword advertise our program on Google.

We promote all events at Sentralen equally, and in the same way.

Learn more about how we promote events.

If you want Sentralen to publish tickets for your event through its ticketing system, you must fill out a ticket form. In the form, you will also get information on how Sentralen promotes events.

‍Ticket form.

Yes, Sentralen is Eco-Lighthouse certified.

Sustainability at Sentralen

No, we don't have parking spaces available at Sentralen. The nearest parking garages are the Palèet and Bankplassen.

Sentralen uses the Tixly ticketing system.

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If you wish to use our technical equipment, our technicians must be present. If you want to bring in your own technicians in addition, this is possible. Contact your producer if you want to bring your own technicians.

"Get-in" refers to the time you wish to access the venue, including setup, technical testing, etc. "Get-out" refers to the time by which you must have fully cleared the venue. The event itself must take place between the get-in and get-out times.

No, external catering or food and drinks are not allowed on our premises. Sentralen Mat is responsible for all catering at Sentralen. Contact your producer to order catering to your event.

We do not refund in case of wrong purchase. Therefore, be careful when buying a ticket, so that you are sure that you buy for the correct date, time and quantity. If you don't get to attend the event, we encourage you to give/sell the ticket on to someone who can use it.

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Yes, we have companion scheme. Anyone with a companion certificate can get a free companion ticket to events held here. You can get a companion ticket by sending an email to post@sentralen.no.

Unless otherwise specified in the event text, or in the ticket purchase process, the age limit for children's tickets is 0 - 16 years.

Please check that your ticket matches your order. The information about the event is provided by the organizer. If you have any questions regarding the event, please contact the organizer directly.

Are you wondering where to find organizer information? Go to our event program. Find the relevant event and click "Read more." This will take you to the event page. At the bottom of the event description, you will find organizer details and a link to their website.

All events.

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Gift cards can be used to purchase tickets either online or physically at the door before an event. You must have your gift card number and PIN code ready to use the gift card.

When making purchases online, fill in the gift card number and code, then press the “Redeem” button. If you purchase for less than the value of the gift card, the remaining amount can be used at a later date. If the value of the gift card is less than the purchase price, you must pay the rest by card or Vipps.

Gift cards can only be used for tickets, and not other items at Sentralen. Purchased gift cards are non-refundable, nor any residual value.

Need any help with gift cards? Get in touch at post@sentralen.no, and mark the email with “gift card”.

You can buy tickets at any time in our reception, or at the door before the event (unless the event is sold out). Please contact the reception or one of our event hosts to purchase tickets. You can also buy tickets online until the event starts.

You can find information about the venue for your event, several places.

• On your ticket
• At the screen in the reception
• In the event program
• On the event page in the event program

Event program

You are allowed to take photos with your phone without flash at event, unless otherwise stated on your ticket. If you want to take photos with a professional camera, you can contact the event organiser. You will find a link to the event organisers web page or Facebook page in the event program.

First, add the ticket you are going to buy in the shopping cart, and then fill in the discount code during step 2 of the purchase process. Remember to distinguish between upper and lower case letters, and include spaces, numbers, and other symbols.

Some events at Sentralen have an 18-year age limit. This is stated in the event text of the program.

Yes, you can transfer the ticket to another person, unless it is clear on the website and/or ticket that the ticket is personal. You cannot resell your tickets for commercial purposes. Tickets may also not be offered in competitions or in connection with offers of any other product or service without the written permission of Tixly and/or Sentralen, or the organizer. If this provision is violated, Tixly has the right to cancel the ticket. It is your responsibility as a ticket buyer to ensure that you have forwarded the ticket (s). If the person you gave your ticket(s) to loses them, it is your responsibility as the purchaser to replace them.

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We do not refund the purchase of a ticket, unless the event has been cancelled. If you have any questions please get in touch at post@sentralen.no. NOTE: Ticket fee is non-refundable.

We do not refund your ticket  if you are unable to attend the event. This also applies in case of illness.

If an event is rescheduled, the original ticket (s) will apply to the new date (unless otherwise advised). If the new time is not suitable, you will be given the opportunity to refund your tickets. NOTE: Ticket fee is non-refundable.

You are responsible for checking whether the event will be carried out as planned or not. An event is considered cancelled if the event does not take place at all. Changes in repertoire, changed date, partially performed arrangement do not constitute a cancelled event. In case of cancellation, you will be contacted on email with refund instructions. If you have any questions about cancelled or rescheduled events, please contact us at post@sentralen.no.

Tickets can be purchased via program calendar on our website, or at the reception during Sentralen's opening hours.

No, the butler does not present the menu.

Yes, you can order take-away at Sentralen Restaurants website and pick it up yourself, or get delivered with Wolt or Amoi.

The restaurant has an area that can be separated from the rest of the venue by a curtain, but it is not a separate enclosed space. If you want a separate closed room it is possible to rent this, please contact booking@sentralen.no. For example, the meeting room Bankboksen on the ground floor, is perfect as a chambre separee.

Yes, you can reserve a table in the restaurant at sentralenmat.no, or by sending an email to bord@sentralenmat.no.

Yes, you can reserve a table in the café by sending an email to kafe@sentralen.no.

Hitchhiker Restaurant is usually open Tuesday-Saturday.

‍Opening hours.

Sentralen Kafe is usually open Monday to Friday from 07:30 - 20:00, and 11:00 - 17:00 on Saturday and Sunday.

‍Opening hours

The streaming can be broadcast on social media such as Facebook, Instagram and LinkedIn, on a website or on YouTube or other video platforms. If you have another platform you want to stream to, we will arrange it!

The streaming technician takes responsibility for controlling the entire streaming or recording from the control room. The technician also broadcasts the streaming on whatever platform you want, help you with planning and production, ensuring that the technical is carried out correctly, while the sound is controlled by the sound technician. The light rigs in the studios are professional light rigs that cover all needs. Standard lighting is always included, and can be rigged by our streaming technician. If you want additional lighting or an extensive lighting rig, we can hire a lighting technician at an additional cost.

Everything can be streamed or recorded/filmed in the studios. For example: Podcasts with one or more participants, informational videos, marketing materials, product launches, readings, press conferences, panel talks, presentations of reports, intimate concerts, promo videos and performances.

Yes, we can carry out multi-camera productions, both recording, streaming and hybrid productions. We have two static cameras, and two remote-controlled cameras that can move.

In a hybrid production, you host an event with a live audience in the room while also streaming the event online, allowing remote viewers to participate digitally.

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Yes, we can do both recording that can be broadcast/shown later, and streaming/streaming that is shown directly. Our streaming technician helps you stream on your social media platforms or your website.

It is possible to deliver something in advance or pick it up afterwards, but this must be arranged in advance.

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You can connect to wireless network/WiFi by using this network and password:

Network: SentralenGuest

Password: Sentralen2019

Yes, it is possible to rent an additional room, such as a meeting room. For example, the room can be used for children who need a nap, storage of gifts, photographers who will edit photos etc.

No, we don't have parking spaces available at Sentralen. The nearest parking garages are the Palèet and Bankplassen. There is no street parking in the streets around Sentralen. Øvre Slottsgate, where the main entrance to Sentralen is located, is a pedestrian street.

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Yes, guests can bring cakes. These can be delivered the day before, and will be placed in the fridge. Howewer: you need to arrange this with your producer beforehand.

No, it is not allowed to bring food and drinks with you to your event or party. There is an exception for cakes for weddings, graduations etc.

If you have technical questions, you can ask the booking team in the booking process, or the producer in the planning process. You can also read our tech specs.

‍Tech Specs for all venues.

No, we do not have other chairs and tables apart from those shown in the pictures. There are different chairs and tables in some venues and rooms.

These can sometimes be used, but it is subject to the room not being in use. It is possible to rent additional chairs and tables from rental companies, who can deliver them to Sentralen.

Yes, it is allowed to have candlelights, but under controlled conditions. All tenants and organizers must make sure that the candlelights does not pose a fire hazard.

We do not decorate the venue for your event or party. We can help you decorate, but then you need to book event hosts to help you with this. We do not have decorations that can be used for the event or party, you must bring this yourself.

No, we do not have candlesticks that can be used when renting a room. When the caterer set the table for dinner, they use standard white candles in glass containers.

You can find the capacity of the different venues under the photos of the rooms. Click on the links below to get to the pages describing the premises.

Event venues

Meeting rooms

Studio - podcaststudio

Rehearsal rooms, rehearsal rooms, production rooms

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You can connect to wireless network/WiFi by usingthis network and password:

Network: SentralenGuest

Password: Sentralen2019

We have collected all the information about accessibility and universal design on a separate page.

Accessibility at the Sentralen.

Yes, you can bring your dog into Sentralen, but not in the dining areas: top level on the roof terrace, in the cafe and in the restaurant. Keep your dog on a leash and be considerate of others. If you want to bring your dog to an event, ask the organizer for permission.

Service dogs are always welcome at Sentralen, even in dining areas.

Yes, there is bike parking outside Sentralen in Øvre Slottsgate.

There is a separate tablet at the reception, where you can easily order a taxi from Oslo Taxi on your own.

Yes, you can sit at Sentralen and work or study. On the third floor you will find Gullhallen, where there are desks, tables and power outlets. It is also possible to sit in Vinterhagen when there are no events there. We have free wireless internet throughout Sentralen.

Network name: Sentralen Guest

Password: Sentralen2019

Gullhallen

Some events have a staffed cloakroom in the basement. Other events have wardrobe racks placed in the hall, where you can hang your things at your own risk.

There is free wireless internet throughout the building.

Network Name: Sentralen Guest

Password: Sentralen2019

You cannot bring your own food and drinks to events.

Strollers are warmly welcome at Sentralen, but be careful not to block emergency exits and access to others. Feel free to ask us if we know a good place to place the stroller and we will help you!

The reception is usually open Monday to Friday from 08:00 - 16:00. If you need help outside this time, you can call the telephone number provided at the reception.

‍Opening hours at Sentralen

Sentralen is usually open every day from 08:00 - 22:00. ‍

Opening hours.

Sentralen is located in Øvre Slottsgate 3. There are no parking spaces connected to Sentralen, and we recommend that you use public transport.

Tram: The nearest tram stop is Øvre Slottsgate (trams 11, 12, 13).
Bus: The nearest bus stop is Kvadraturen/Wessels plass (30, 31, 32, 54, 70, 81).
Metro: The nearest metro station is Stortinget. All metros stop at Stortinget.
Car: Nearest parking garages are Palèet and Bankplass, if arrival by car is required. There is no street parking around Sentralen.

Get in touch at post@sentralen.no with information about what, where and when you have forgotten something. We will help you find your things again. Forgotten items not retrieved within 30 days will be discarded.

Sentralen is universally designed, and all premises at the Sentralen are wheelchair accessible - with lift access, wide doors and HC toilets attached to all floors. Please contact the host if you need assistance.

There is both a restaurant, a café an aroof top terrace at Sentralen.

Some venues have adjoining bars, which may be open during certain events.

Restaurant Htichhiker

Sentralen Cafe

The roof top terrace at Sentralen